Merry Christmas everyone!

We are closing our office and support line / helpdesk at 16:00 today.

It will re-open on Tuesday 29th December at 09:00 until 16:00 on Thursday 31st December, when it will close for the New Year Holiday.

Both office and helpdesk will be open again at 09:00 on Monday January 4th 2010.

The London Internet Exchange (LINX) is a major carrier of Internet traffic between UK Internet service providers, and is also a major point of entry and exit for Internet traffic flowing into and out of the UK.

They appear to currrently be experiencing problems with their core network, resulting in heavy packet loss and high connection latency. This problem seems to have been happening for at least the last 12 hours, and possibly longer.

The practical effect of this will be that many UK users of the Internet will experience either very slow and unreliable connections, or even total lack of connectivity to some sites. This has already affected some of our users, and we have seen the problems ourselves from here in the office.

Unfortunately there is absolutely nothing that we, or any other providers can do about it, as this is outside of our networks and outside of our control. We hope that LINX solve their problems soon, and that normal UK connectivity is restored as quickly as possible.

Moodle HQ have just announced an important security update, that is contained in maintenance release 1.9.7.

More information about it can be found here:

http://docs.moodle.org/en/Moodle_1.9.7_release_notes

And here:

http://docs.moodle.org/en/report/security/report_security_check_passwordsaltmain

If you are one of our customers then we will be updating your sites shortly. If you have a particular requirement to only have your sites updated on a certain day or at a certain time, please contact us to arrange this.